Dear WordPress Tooltip Users, hope you are doing well and have happy weekend with your family.  We got a wordpress tooltip ticket from a new wordpress tooltip user, he said he have installed wordpress tooltips pro plugin, and he found all tooltip terms have underline, but when mouse hover the tooltip term, there are no tooltip box pop-up. We think may be more users have the same problem, we’d like write a document in here to help users to avoid similar problem 🙂

The original ticket from the amazing user:

Not sure what’s going on with the plugin but I can’t get any tooltips to show up. The words are underlined but no pop-ups appear.

For example:
his site url
Both have content and excerpt filled in.

In general, there are a 3 may be reason will caused this kind of problem, and all of them is very easy to solve, please just follow our step by step document, you will find the reason and solve problems quickly 🙂

At first, please ensure you are using the latest version of wordpress tooltip plugin, in the current time — 2021-08-09, it is version 15.0.2, because old version do not support many new functions about speed up your site and support more cache plugin… and so on. So please login tooltips.org to download the newest version of wordpress tooltip plugin and install it, if you have downloaded and installed wordpress glossary plugin, please jump to step #9 directly 🙂

1: Login our site: wordpress tooltip plugin

2: Please click the “download”  link on the top menu bar

3: Please download latest wordpress tooltip pro plus plugin — it is a wordpress plugin “.zip” file.

3: Login your wordpress site

4: After logged in wordpress dashboard, please click “Plugins” menu.

5: If you have installed wordpress tooltips glossary free plugin or old wordpress tooltips pro version or wordpress tooltips pro plugin version, please deactivate it and delete the old wordpress tooltip plugin

6: At the top of the wordpress “Plugins” panel, you will find the “add new” link, in which you can upload the .zip file of the wordpress tooltip pro plugin ,please upload the wordpress tooltip plugin .zip file via the add new link in plugin dashboard

7: Please activate the newest wordpress tooltip glossary plugin version which you uploaded via plugins menu

8: Then open your site URL in your browser, and right click on your wordpress page front end, you will find “view page source” link in browser pop-up window

9: Click “view page source” link in browser pop-up window, you will open a new tab in the browser, the url looks like this:

view-source:https ://tooltips.org/

10: Then enter “Ctrl + F”, you will find a search box, just enter “jquery.js”, if there are no jquery.js in your page source, then it will caused many plugin cannot works well on your wordpress site

11: To solve the problem of lack “jquery.js”, you can solve this problem by inserting a script in the head of your Theme / Theme Editor : functions.php:

<script src=”https://code.jquery.com/jquery-migrate-3.0.0.min.js”></script>

12: Then clear your cache in the browser and your cache plugin, then you will find wordpress tooltips box pop-up with tooltips content 🙂

13: Okay, from step #8 to step #12, you will solve the problem of “not loaded jquery.js”, in general, this can be caused by error settings in the theme option, or caused by a 3rd wordpress plugin, if you can find an option in your wordpress theme option, which told you enable or disable jquery, then enable it, and you can ignore actions from step #8 to #step 12

14: If your site have loaded jquery.js correctly, and still can not find tooltip popup window, then it may caused by a cache plugin conflict, wordpress tooltips pro have modules to optimize site loading speed to support wordpress cache plugins, and the module will avoid confliction with many cache plugins, you can do it by this way:

15: Please click “Tooltips” menu item in the wordpress dashboard menu

16: Click “Global Settings” sub menu item

17: You will open “Global Settings” panel, it looks like this:

If you want to custom a dedicated & pretty style this the specific wordpress tooltip term, then please select “YES”, else please select “NO”, if you select “NO”, then the specific wordpress tooltip term will use default settings from wordpress tooltip global style.

12: Then under the “Enable / Disable Custom Unique Style Functionality for this Tooltip”, you will find “Tooltip Box Customize Setting” panel, it looks like this:

13: As you can see, in tooltips global settings panel, there are “load tooltip javascript in wordpress header or wordpress footer” option,
please select “load tooltip javascript in wordpress footer” option and click “update now” blue button, in the current time, in your front end pages, we found you are load tooltip js codes in the wordpress header 🙂

14: This will solve many cache plugin conflicts, and in wordpress front end, when you mouse hover the wordpress tooltip term, you will find tooltips box pop-up and works well 🙂

15: If this still not work, then may be it caused by your cache plugin, it means you need set up it in your wordpress cache plugins, we have a few documents about how to set up wordpress cache plugins to make it works well with wordpress tooltip plugin, would you please do a check at our document:

How to let wordpress tooltips works well with autoptimize plugin

How to let wordpress tooltips works well with SG Optimizer plugin

After replied our client with these suggestions, we got reply from the user:

Thanks for the assistance. Problem solved!

For reference:
JS was turned off in my theme so I just had to enable it (I’m using the
Acabado theme).

Placed JS <script src=”https://code.jquery.com/jquery-migrate-3.0.0.min.js
“></script>

Thanks for the quick response. Enjoy the rest of your day.

Our reply:

Hi

Thanks for the message, it is great to know it solved! 🙂

Should you require any further assistance, please do not hesitate to contact us. We’re always ready to assist you the best we can. 🙂

Thanks, have a blessed day with your family 🙂

Best Regards,
WordPress Tooltip Support Team

Basically, if you find wordpress tooltip box did not pop-up, then it will caused by something related with javascript codes, just follow our detailed steps by steps document, you will solve this kind of problem quickly 🙂 Iif you have more question or feature request, please don’t hesitate to contact us, we are very happy to help you solve any problem of wordpress tooltip plugin 🙂

Thanks, have a blessed day with your family 🙂

Best Regards,
WordPress Tooltip Support Team