Hi, dear  WordPress Tooltip Plugin users,  hope this message find you are doing well and having happy day with your family 🙂  An amazing wordpress tooltip users submitted a ticket to us, he said:

Hello, I’m using Elementor and WordPress with the Tooltips plugin. I have several tooltips added to the list and the glossary page is up. The corresponding tooltips throughout the site are underlined with dots. I’m seeing no tooltip on hover. The pointer turns into a text
> curser and no tooltip pops up. Can you kindly advise? Thank you in advance.

and

Hello support team, I’m grateful for your speedy response. I like the plugin and will purchase once I can get the free version running.
1. The plugin version I’m using is: Version 7.6.7 (Tooltips)
1. The issue is shown on each page of the website
2. Issue: you’ll notice on the URL example above; the tooltip doesn’t appear as you hover or click on the term words that are underlined with a dotted line.

Additionally, I have the corresponding glossary set at seekinward.net/glossary which appears to be working fine. Please let me know if you need additional information.

Thank you so very much again for you quick response. I’m hopeful to get this running.

We checked the wordpress front end of his URL, and we replied:

Thanks for the reply 🙂

Our developer have checked your URL, we found in browser console, there are some jquery issue which means the jquery is not loaded correctly, we found you are using a cache plugin, would you please do a check at:
https://tooltips.org/how-to-let-wordpress-tooltips-works-well-with-autoptimize-plugin/
and
https://tooltips.org/how-to-let-wordpress-tooltips-works-well-with-sg-optimizer-plugin/

Thanks, have a happy day with your family 🙂

Best Regards,
Support Team

But the user said he followed our document to set up his plugin but that not work, it is strange, we get a chance to check more, and we replied:

Hi,

Thanks for the reply! :)))

Follow your last message, we found the z-index is set to -1, we corrected on our side, and yes, we found that did not solved the problem, we checked the test site carefully and did many tests, finally we found it is because your site, there are a plugin “themerexaddons”, and there are an option “move javascripts to the footer”, when we unchecked this option, tooltips works well in front end 🙂

Before have a chance to check your test site, our developer was think the problem is caused by jquery migrate, but after checked your test site and codes, our developer find we need some heavy changes in wordpress tooltip plugin, our developer is working hard to develop a new version to solve it, because this change will effect backbone of wordpress tooltip plugin, we are not sure can we finish it in 2 days or not, but we will try our best to finish asap we can, we will reply you soon 🙂

Thanks, have a blessed day with your family 🙂

Best Regards,
Support Team

 

Then our wordpress tooltip developer lost his night to develop a new version of wordpress tooltip plugin to solve this problem for the users asap we can, now if you upgrade to the WordPress Tooltips Free Plugin 7.6.9, you can solve this problem by this way:

1: login our wordpress as admin

2: in wordpress dashboard, click tooltips menu item

3: click global settings sub menu item

4: you will open the wordpress tooltips global settings panel, at the bottom of the wordpress tooltips global settings panel, you will find the new option: move tooltip javascript codes to wordpress footer

5: in the “move tooltip javascript codes to wordpress footer” option, please just select “yes. move tooltip javascript codes to wordpress footer” and click the blue submit button, then in the front end, we will move all tooltip js codes to wordpress footer, this will solve the conflict with themes or plugin which have option to move js codes to the wordpress footer, and this will increase wordpress pages loading speed

6: if you do not want to move wordpress tooltip js codes to the wordpress footer, just ignore this option, or select “no, let is be”

Thanks for the great feedback for wordpress tooltip plugin, we’d like offer 20% discount for the great user which help to improve wordpress tooltip for all wordpress tooltips users 🙂

Thanks, have a blessed day with your family 🙂

Best Regards,

WordPress Tooltips Support Team