Hi, dear users of WordPress Tooltip Plugin , hope this message find you are doing well and having happy days with your family! We get an user’s ticket, he said:
I started using Tooltips a year and a half ago, but when I looked at a website using Tooltips for the first time in a year, I found that Tooltips was not working. I don’t know how to make Tooltips work.
Our developer checked his wordpress page URL, and in the console of the browser, we his site have a jquery error which is not caused by our wordpress tooltips pro plugin, his jquery did not loaded correctly, wordpress tooltips plugin is using jquery, so if jquery did not works well, tooltips js codes cannot works well too, after we replied this message to the user, he replied:
I just changed the WordPress theme to Twenty Twenty-One and Tooltips Pro started working.
After that, I deleted all plugins except Tooltips and changed back to my Theme, and Tooltips does not work.
The cause of the trouble seems to be Clarity’s version upgrade. Do you think this decision is correct?
Because in front end, we have no way to check more details which caused the problem, we suggested the user check his theme option and so on, then the user replied:
I asked the developer of the theme to investigate, and received the following response.
Please add the following script tag (jquery-migrate) to “User definitions in <head>-</head>”.
Please add the following script tag (jquery-migrate).
Note that this will not work with scripts that use functions that have been changed or removed due to jQuery updates.
This is a jQuery module to compensate for scripts that use functions changed or removed by jQuery updates.
It is possible to modify a script (plugin author) to work with the latest version of jQuery without this extra migration module.
It should be able to work without this extra migration module.
In order to make a process that only works with the old jQuery work with the latest jQuery
To load this extra migration module in order to make a process that only works with old jQuery work with the latest jQuery is actually the opposite operation.
Please keep in mind that this is actually the opposite operation.
The cause of the bug was a jQuery incompatibility between the theme and Tooltips Pro.
The issue has been resolved, but we hope to improve the next version of Tooltips Pro so that it works with the latest jQuery.
We did a check of latest wordpress version, we found they said they will remove jquery-migrate from wordpress package, in general, wordpress users can install jquery-migrate plugin which developed by wordpress official to solve this kind of problem, but the user is right, we can add our own jquery-migrate module for help users using wordpress tooltips pro plugin more easier, to our developer re-developed our wordpress tooltips pro plugin and wordpress tooltips pro plus plugin to solve this kind of problem 🙂
If you have similar issues, please follow this way to enable jquery-migrate in wordpress tooltips pro plugin:
1: login wordpress tooltips site via your account in wordpress tooltips site
2: download latest wordrpess tooltips pro version 15.3.6, it should be a zip file
3: login wordpress as wordpress administartor
4: click plugins menu item in wordpress dashboard
5: deactivate old version of wordpress tooltips pro plugin and delete old wordpress tooltips pro plugin
6: upload the wordpress tooltips pro plugin zip file and activate it in your wordpress
7: click tooltips menu item and then click global settings sub menu item, you will open wordpress tooltips global settings panel
8: please move to the bottom of the wordpress tooltips global settings panel, you will find the new option: “enable / disable jquery-migrate”, please just select “enable jquery-migrate” option and click blue “update now” button
9: in front end of wordpress page source, you will find we have loaded jquery-migrate package for your wordpress automatically, and this kind of problem will be solved, wordpress tooltips pro will works well in your wordpress pages
10: if you do not want to load wordpress jquery-migrate, let’s say your theme have the option to load jquery-migrate already, please just select “no, let it be” option, and wordpress tooltips plugin will not load jquery-migrate package which published by jquery official team in your wordpress pages
Thanks for the great feedback, if you have any more question or feature request for wordpress tooltips plugin, please do not hesitate to tell us, we are very happy to realize your feature request to help more wordpress tooltips user to use our plugin more easier 🙂
Thanks, have a blessed day with your family 🙂
Best Regards,
WordPress Tooltips Plugin Support Team
