Hi Angie,

Sorry for any trouble, You should be redirected to the download link automatically, if no, you can log in your account and download it at: https://tooltips.org/download-wordpress-tooltips-pro/, if any problem please tell me, I will send the plugin to your mailbox, thanks.

Best Regards,
Tomas

Hi Jason,

Thanks for purchased the plugin, I understand your question, the problem is in your code,
there are optinon — ‘autoplay=”autoplay” ‘, so it means once the iframe is loaded, it will auto play the video, this can not controlled by us, but I think I find a solutin liekt this:

1: Do not use autoplay option in your code
2: In admin panel — “Tooltips Settings”, set ‘Tooltip Show When’ as mouse over, and set Tooltip Hidden When as ‘click’ or ‘double click’.
3: At the buttom of your code, add some gray & litter text like ‘please click the keyword to hide the video, if you do not hope play the video please remember stop it, thanks.’ So if users do not hope video/audio play after rollout, they can follow the notice to close it.

There are code I used on https://tooltips.org/wordpress-image-tooltips-demo/, you can check it at here

Porter Hospital
Valparaiso, IN
400,000 square foot replacement hospital
307 Melrose
Scott City, MO 63780
beds:3 Bed
baths:2 Bath
single family home
$119,900

Want to click the link on this demo? 
Change the trigger method in tooltip setting menu

Also I will try to find another solution to solve this kind of problem automatically,which means you will have an checkbox option in admin panel to control “still play audio/video when user rollout or not?”, Once find a way, will send you a upgrade message, thank you very much!

Best Regards,
Tomas