Problems with positioning and styling

[TomHumphreys]

Hi,

We have just purchased and installed the plugin but are facing some problems;

The positioning system doesn’t seem to work, changing the box position with any of the choices in the admin section doesn’t make a difference to the page.
I can change this with CSS, however I cannot get the tooltip box to appear where we need it.

I’d like to have the box centered below the image, however all I can manage to do is get it to appear above and to the right – how can I do this?

The Tooltip box width option also doesn’t work and I’m manually changing this in CSS, however I can’t change the box to fit the content, it is always a fixed width in pixels or a percentage of the screen size.

Is there an update coming out soon to fix these issues? This is quite important that we get this fixed as soon as possible as our website’s launch is due.

Thanks

[TomHumphreys]

Another problem I’ve found is that it seems to not be fully compatible with our theme.

We’re using Dante by SwiftIdeas (http://dante.swiftideas.net/), which uses a page builder called Swift Page Builder;
Every time I add html into the alt text field the theme strips out the html. Is there any way to update the plugin to support the Dante theme?

Example; http://goo.gl/tjeZ6P

[Wordpress Tooltips]

Hi TomHumphreys,

Thanks for the message.

If you hope customize your style, please select this option — “Customized” and please click “Update Now” button, then customized style will begin the work. Then you can select the position for example top right, top left… and so on, and your setting will begin work. Yes youc can change any css file in stylesheet file. If you activated the tooltips pro plugin please check your page source you will find the tooltips.css is loaded on the page:
——–
< link rel="stylesheet" href="http://yourdomain.com/wp-content/plugins/tooltips-pro/tooltips.css" type="text/css" media="screen"/>
——–

also if you open the tooltips.css, you will find some commented codes just as a reference, you can easy to control all of your stylesheet, just try to add a tooltips in plugin menu, and then you can try to add a code in tooltips.css, for example like this one:
———–
classtoolTips0 {color: red !important;}
———–

If you have a second, please check https://tooltips.org/faq/, you will find the answer.

About the theme, our plugin works well with the most of themes, also we tried to analyze the “conflict” with a little “advance” themes, we found it is hard to “support” them, they have no any hook or API, many codes is hard code, we have no way to “support” these hard codes, however, we found the solution is we can add API in our side, if you check our plugin, you can find many “filter”, “action” in our codes, use these API, you can easy to call our function in your theme, so actually there is no problem about “support” these theme, please just use our hooks in your theme, please understand there are so many themes in the world, the conflict is not in our side, we have offer the solution, however if you do not know how to customize the theme, please find a freelancer to do it for you, thanks, have a good day. 🙂

Best Regards,
Tomas

[TomHumphreys]

Hi,

Yes I have tried selecting the Customised option but this does not help. Selecting the position doesn’t actually change the position of the box on the page.

I have already been trying to style the box with CSS however I cannot position it under the image with the alt text, I can only set position based on either pixels from the edge of the screen or the percentage of the screen size. I cannot change it to position directly under the correct image – If the position in the control panel will not work, can you help with the CSS for this?

[Wordpress Tooltips]

Hi TomHumphreys,

Thanks for the message. If you selected Customized option and clicked “Update Now” button, it should works well, we have many users, and you can find my sites using this plugin too, our sites works well too, could you please use a little minutes to read our F.A.Q and do a little test? Thanks.

For avoid any mis-understand, please note in the setting page, there are two panel, please select customized option from the drop down box in “Tooltip Box Style” panel first, also in this setting page there are two button, one is “Update Now” button and another is Save Changes button in another panel, you need choose custmized option in from the drop down box in “Tooltip Box Style” panel first and click “Update Now” button in “Tooltip Box Style” panel, could you please tell me, in your “Tooltips Style Settings” page, in “Tooltip Box Style” panel, what is your current setting? Thanks.

Also in “Tooltip Box Customize Setting ” panel, could you please tell me what is the setting in the current time? A example setting should like this:
————-
Tooltip Box Customize Setting Box:
Tooltip Box Width:350 Tooltip Box Background: #E5FFFF
Tooltip Font Color:#000000 Tooltip Box Postion: topMiddle
Tooltip Text Align:Left Tooltip Box Padding: 10
Tooltip Class Name: Tooltip Border Radius: 3
Border Width: 3 Tooltip Border Color: blue
Tooltip Show When: Mouse Over Tooltip Hidden When: Mouse Over
————-
Could you please copy and paste your setting in there too?

In css file, I replied many other users question, it do works well, in css file you can control all element, include their width, z-index and so on, if you do not know how to write css file, my suggestion was please hire a freelancer do it for you, please understand we selling our product, but you need use this product by yourself, I can not do all things for you, as you known, I am try my best to answer your question, because English is not my monther language, this used 1 hours for me to reply your questions, I guess the all of maybe reason on your side, but you need offer more detailed information in here, not just say it can not work, I’d like try my best to help you, but if you hope me customize your theme or style yet, and you have no time to do it by yourself or you do not want to hire another amazing freelancer, please give me your budget and your detailed requirement with your server information at our contact us page, I’d like code it for you quickly with a cheap price, but if you can hire a freelancer do this for you, it is better, thanks, have a good day. 🙂

Best Regards,
Tomas

[Author]

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