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ToolTip won’t generate AI response from OpenAI

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  • #8648
    Jason Kimball
    Participant

    I added my OpenAI API key to ToolTips, but every time I try to create an AI post with a simple prompt that works in ChatGPT, ToolTips responds with: “We cannot get response from OpenAI”.

    My OpenAI account shows zero usage, as if ToolTips has no integration with OpenAI. I tried a new API key, same problem. Does anyone else have this issue?

    #8711
    WordPress Tooltip
    Member

    Hi,

    Hope this message find you are doing well and having happy days with your family 🙂

    Thanks for the message, we are very happy to help you 🙂

    For help you better, we write a detailed document at https://tooltips.org/ai-tooltip-how-to-avoid-tooltip-wont-generate-ai-response-from-openai/, next is simple text version:

    to prevent any potential unexpected situations and accurately reproduce possible issues, we installed a new wordpress site and installed wordpress tooltips pro plus plugin 22.3.8, then we got a new OpenAI account to check are there any problem, after a few times test, we found all things works well always. We create a few screenshots:

    1: in AI tooltips menu item, we tried to generated wordpress content from OpenAI ChatGPT automatically:

    You can see we have generated a new wordpress tooltip via OpenAI Chatgpt automatically

    And in wordpress tooltip editor, we found the new wordpress tooltip that generated via OpenAI chatgpt

    we did not use current site, we did not use existed OpenAI API key, and all things still works well. We asked another webmaster, he said AI tooltip works well in his site too

    We did a few research, and we found some suggestion:

    1: In some cases, OpenAI may restrict access to its API, which could be due to abnormal behavior with your API key or excessive request frequency.

    2: It is also possible that your host IP has been blocked by OpenAI, this may because another site using the same IP and when their engage in behavior that violates OpenAI’s API usage policies, is unwanted, or malicious, resulting in your IP address being listed on a blacklist by OpenAI

    3: Some countries maybe block OpenAI URLs

    In this case, you will need to contact OpenAI’s support team to resolve the issue

    4: The API key is not correctly

    5: In wordpress tooltip “generate tooltips via OpenAI” panel, you need input content in text box “title”, “prompt” textarea box, max tokens input text field, “publish as” select box. for help you better, we write a detailed document at https://tooltips.org/ai-tooltip-how-to-avoid-tooltip-wont-generate-ai-response-from-openai/

    Hope this have a little help 🙂

    Best Regards,

    WordPress Tootlip Support

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